Our Team


Brett Kok


Brett began his insurance career working for his Dad, Joel Kok.  In high school he decided to pursue insurance and attended WSU (Go Cougs!) and obtained a degree in finance with an emphasis on insurance.  After graduation he went to work for Liberty Mutual where he was an underwriter and then a Territory Manager.  While working for Liberty Mutual, Brett met his wife Pamela Kok and have been married since 2012 and have two kids Mason and Kennedi.  Brett enjoys spending time with his family, watching the Cougs, Seahawks, & Mariners, playing poker, hunting, and fishing.

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Jenn Scotter

Personal Insurance Department Manager

Jenn is a small town girl who grew up in Astoria and Newport, Oregon.  She now lives in Lynden Washington with her husband and three sons.  Her free time is spent watching her boys' sporting events or caring for the goats and chickens on her farm.  Jenn enjoys working with her clients to find insurance products that fit their specific needs.  She has been working with Guide Insurance Services since 2011.

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Joel Kok


Joel began his insurance career in 1982 as the owner of Noteboom, Byeman and Hendricks Insurance & Real Estate after spending several years working with local farmers as the parts manager at a local farm equipment dealer.  Having been raised in the small town of Lynden Washington he enjoys being able to help the members of his community protect what is most important to them.  When he is not at work Joel enjoys spending time with his family and spoiling his grandchildren.

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Kandi Baar


Kandi's insurance career began in the fall of 1998.  She has worked in many areas of the industry, from answering phones to working with personal insurance clients and then commercial insurance customers.  Kandi has been married to her husband Chad since the winter of 1998 and they have a son and a daughter who currently keep them busy traveling for various sporting events.  When she has a free moment Kandi enjoys reading a good book or going for a run with her friends.

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Karen Kok

Commercial Processor

Karen owes her life to insurance!  In fact, if it wasn’t for the insurance industry, she wouldn’t be alive.  Her dad was an insurance agent who went out on a call for an accident and ended up meeting a single, young woman…and the rest is history!

Joel and Karen met when she was a senior in high school.  One of her teachers asked her to work part time after school at the farm equipment store that she owned.  They were married two years later.

She graduated from Western Washington University with a Bachelor’s degree and worked for several years as a writer/editor for a design business.

Joel and Karen enjoy spending time with their kids and grandkids.

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Lauri Anderson

Personal Insurance Account Manager

Lauri's insurance career started in 1999 in Lynden Washington.   She is a licensed insurance agent and has worked with Guide Insurance Services since 2014.  Lauri enjoys spending her free time traveling and camping with friends and family.

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Megan Jensen

Commercial Insurance Account Manager

Six months after Megan started as a receptionist with an independent agency she was a licensed personal lines agent!  Megan grew up in Lynden Washington and earned her bachelor's degree from Western Washington University.   Megan and her husband Doug recently welcomed their second son.  When Megan has free time she is spending it with her family!


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Sandy Janson

Commercial Customer Service Representative

Sandy was born and raised in El Paso Texas where she started her insurance career in 1984.  Within 6 months of starting her job at an agency in El Paso, Sandy was a licensed commercial insurance agent.  In her free time Sandy loves spending time with her husband and their 3 Jack Russell Terriers and her son, daughter in law and grand kids.  Sandy enjoys running so you'll often see her on the road before or after work and on weekends.

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Casey Shipley

Personal Insurance Producer

Casey has been in the insurance industry for over 15 years. Her experience is diverse, with time spent underwriting and processing claims for companies as well as time spent working directly with customers and servicing their policies. She enjoys the opportunity to review coverages in detail with clients and help find what is needed to provide the best coverage for their individual situation or circumstance. Casey has been married to her husband for 22 years and has four children; two in college, one in high school and one in middle school. Her family keeps busy between hosting exchange students, attending Lynden Lions sporting events and visiting one daughter at Grand Canyon University in Arizona. When they have downtime, you will likely find them spending time with friends in Lynden or weekend camping in their trailer.

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Leanne Holmes

Commercial Customer Service Representative

After years of being on the other side of the table purchasing commercial insurance for a previous employer, Leanne decided she wanted to learn more about the insurance industry. When the need for a change in career arose she made the change to commercial insurance customer service in 2009.

Leanne has been married to her husband Jeff for 31 years and together they raised two daughters, Katelyn & Tiffany.  They are currently enjoying being Grandparents to Alexa and Rylan!  In her spare time you can find Leanne spending time with her family camping or supporting her grandkids at various sporting events.

Leanne grew up in Lynden and loves the community. The favorite part about her job is the opportunity educate and assist local business owners with their insurance needs.

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Soren Egertson


Soren has been involved in sales for the last 20 years and during a conversation with Guide Insurance owner Brett Kok he mentioned he was interested in an industry change. Brett recognized Soren would be a great fit for the Guide team and the rest is history!  The favorite part of his job so far is building relationships with interesting people in varied industries.

Soren is an avid outdoorsman (hunting, fishing, backpacking, campting) with a hobby farm he cares for with his wife Ali and kids Sevrin(8), Camryn (6 going on 13!), and Jason (4).  They have cows, chickens, goats, pigs and a hound dog!  When he has any free time he enjoys spending it throwing his wife around on a swing dance floor.  We've been told they are VERY talented and make a great team.


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Paige Hastings

Commercial Customer Service Representative

Paige has lived here in Whatcom County all her life and attended Meridian High School. After graduating college with her Criminal Justice Degree, she found a love for insurance instead. She  finds it challenging yet rewarding. In her free time, she loves spending it with her family and friends as well as her two dogs.

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Tena Alton

Health Insurance Producer

Tena has been in the insurance industry since 2001.  She started as an assistant in a medical insurance department and shortly after that started her own health insurance agency.  Her agency, Alton Insurance Services, joined with Guide Insurance services in 2018.

The favorite part of her career is getting to know her clients and their families.

In her free time you may find Tena decorating cakes and cupcakes or spending time with her 5 kids and 10 grandkids.

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Jordan Schiffman

Personal Insurance Account Manager

Jordan has been a Lynden girl most of her life.  She was raised in the heart of town with her two sisters by her loving parents.

She is new to the world of insurance and is very eager to learn all there is to know and to develop and grow as a person in the meantime. After years of college, trying out city life, waitressing and spending as much time as possible with her mini; she is excited to be back to her Lynden roots.  She is raising her adorable daughter with the help, love and support of her "village".  Jordan feels truly blessed to have been welcomed by the Guide team.  She is looking forward to meeting and getting to know each client.

When Jordan is not at work her daughter keeps her busy and on her toes. Jordan loves crafts, game nights, camping, swimming, dirt bikes, bonfires really anything that involves getting loved ones together making memories.


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Anna Miltenberger


Anna moved from Forks, Washington to Whatcom County in 2005 to attend WWU. She graduated in 2009 with a B.A. in Political Science. She and her husband moved to Lynden in 2018, and are looking forward to raising their 2 boys in a small community. Anna is new to the world of insurance and excited to learn. In her free time, she can be found caring for her family, reading a book or walking the dog.



Tonya Lowe

Commercial Insurance - Processing

Tonya began her insurance career in the fall of 2007.  She obtained her property and casualty producer license in early 2008.  She started her career working with personal lines of insurance and later transitioned to commercial lines.  Tonya and her husband, Brian, have two children, Kylie (age 8) and Colby (age 5).  She enjoys spending time with her family.



Noah Walker

Licensed Agent - Intern

Noah is currently a student at Grand Canyon University, pursuing a degree in Business Management. He started working at Guide in the spring of 2020, and he basically does a little bit of everything. From answering phones, to marketing, to being the go-to-guy for any technology questions, he really is the definition of an intern. In his free time, Noah loves to workout and hangout with friends. His favorite sport is basketball and he is especially a fan of the LA Clippers, which certainly is not something you hear from people very often.