Meet Our Team


Brett Kok


Brett began his insurance career working for his Dad, Joel Kok.  In high school he decided to pursue insurance and attended WSU (Go Cougs!) and obtained a degree in finance with an emphasis on insurance.  After graduation he went to work for Liberty Mutual where he was an underwriter and then a Territory Manager.  While working for Liberty Mutual, Brett met his wife Pamela Kok and have been married since 2012 and have two kids Mason and Kennedi.  Brett enjoys spending time with his family, watching the Cougs, Seahawks, & Mariners, playing poker, hunting, and fishing.

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Joel Kok


Joel began his insurance career in 1982 as the owner of Noteboom, Byeman and Hendricks Insurance & Real Estate after spending several years working with local farmers as the parts manager at a local farm equipment dealer.  Having been raised in the small town of Lynden Washington he enjoys being able to help the members of his community protect what is most important to them.  When he is not at work Joel enjoys spending time with his family and spoiling his grandchildren.

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Kandi Baar


Kandi's insurance career began in the fall of 1998.  She has worked in many areas of the industry, from answering phones to working with personal insurance clients and then commercial insurance customers.  Kandi has been married to her husband Chad since the winter of 1998 and they have a son and a daughter who currently keep them busy traveling for various sporting events.  When she has a free moment Kandi enjoys reading a good book or going for a run with her friends.

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Bill Knutzen

Insurance Producer

After years as a local business owner, Bill served his community as a Whatcom County Council member.  When his time on the council came to an end, he decided to pursue a career in the insurance industry.  Bill enjoys salmon fishing with his friends and spending time with his wife and kids.

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Jenn Scotter

Health Insurance Customer Service Representative

Jenn is a small town girl who grew up in Astoria and Newport, Oregon.  She now lives in Lynden Washington with her husband and three sons.  Her free time is spent watching her boys' sporting events or caring for the goats and chickens on her farm.  Jenn enjoys working with her clients to find insurance products that fit their specific needs.  She has been working with Guide Insurance Services since 2011.

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Karen Kok

Commercial Processor

Karen owes her life to insurance!  In fact, if it wasn’t for the insurance industry, she wouldn’t be alive.  Her dad was an insurance agent who went out on a call for an accident and ended up meeting a single, young woman…and the rest is history!

Joel and Karen met when she was a senior in high school.  One of her teachers asked her to work part time after school at the farm equipment store that she owned.  They were married two years later.

She graduated from Western Washington University with a Bachelor’s degree and worked for several years as a writer/editor for a design business.

Joel and Karen enjoy spending time with their kids and grandkids.

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Lauri Anderson

Personal Insurance Customer Service Representative

Lauri's insurance career started in 1999 in Lynden Washington.   She is a licensed insurance agent and has worked with Guide Insurance Services since 2014.  Lauri enjoys spending her free time traveling and camping with friends and family.

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Megan Jensen

Personal Insurance Customer Service Representative

Six months after Megan started as a receptionist with an independent agency she was a licensed personal lines agent!  Megan grew up in Lynden Washington and earned her bachelor's degree from Western Washington University.   Megan and her husband Doug recently welcomed their second son.  When Megan has free time she is spending it with her family!


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Sandy Janson

Commercial Customer Service Representative

Sandy was born and raised in El Paso Texas where she started her insurance career in 1984.  Within 6 months of starting her job at an agency in El Paso, Sandy was a licensed commercial insurance agent.  In her free time Sandy loves spending time with her husband and their 3 Jack Russell Terriers and her son, daughter in law and grand kids.  Sandy enjoys running so you'll often see her on the road before or after work and on weekends.

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Debbie Dirks

Personal Insurance Customer Service Representative

Debbie has been working in the insurance industry for the last 4 years and she finds it, "challenging but satisfying".

Debbie and her husband have been married for 37 years and have been blessed with 3 kids, 6 grandchildren and a great grand baby! When she is not in the office you can find her speeding around on one of their motorcycles, either on road or off road.  Debbie enjoys spending time in nature and when she isn't exploring she can be found in her garden.

When she is stuck indoors she contributes to the local Relay for Life (American Cancer Society Fundraising Event) by donating crocheted afghans.




Tim Pratt




Jake Reese

Commercial Insurance Account Manager



Casey Shipley

Personal Insurance Customer Service Representative

Casey has been in the insurance industry for over 15 years. Her experience is diverse, with time spent underwriting and processing claims for companies as well as time spent working directly with customers and servicing their policies. She enjoys the opportunity to review coverages in detail with clients and help find what is needed to provide the best coverage for their individual situation or circumstance. Casey has been married to her husband for 22 years and has four children; two in college, one in high school and one in middle school. Her family keeps busy between hosting exchange students, attending Lynden Lions sporting events and visiting one daughter at Grand Canyon University in Arizona. When they have downtime, you will likely find them spending time with friends in Lynden or weekend camping in their trailer.

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Tracey Crabtree

Personal Insurance Billing & Claims Advocate

As her  3 boys started getting older Tracey began looking at pursuing different career options.  The Guide Insurance Services family environment brought her to look at the insurance industry.

Tracey has lived in Whatcom County since she was two years old. She spent her younger years on Lummi Island and then moved to Bellingham to help her family run the Wildwood Resort.

In her free time you can find Tracey OUTDOORS.  She loves walking, hiking, skiing, boating, camping, volleyball and Golf.  She also loves dancing and singing.

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Leanne Holmes

Commercial Customer Service Representative

After years of being on the other side of the table purchasing commercial insurance for a previous employer, Leanne decided she wanted to learn more about the insurance industry. When the need for a change in career arose she made the change to commercial insurance customer service in 2009.

Leanne has been married to her husband Jeff for 31 years and together they raised two daughters, Katelyn & Tiffany.  They are currently enjoying being Grandparents to Alexa and Rylan!  In her spare time you can find Leanne spending time with her family camping or supporting her grandkids at various sporting events.

Leanne grew up in Lynden and loves the community. The favorite part about her job is the opportunity educate and assist local business owners with their insurance needs.

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Soren Egertson


Soren has been involved in sales for the last 20 years and during a conversation with Guide Insurance owner Brett Kok he mentioned he was interested in an industry change. Brett recognized Soren would be a great fit for the Guide team and the rest is history!  The favorite part of his job so far is building relationships with interesting people in varied industries.

Soren is an avid outdoorsman (hunting, fishing, backpacking, campting) with a hobby farm he cares for with his wife Ali and kids Sevrin(8), Camryn (6 going on 13!), and Jason (4).  They have cows, chickens, goats, pigs and a hound dog!  When he has any free time he enjoys spending it throwing his wife around on a swing dance floor.  We've been told they are VERY talented and make a great team.


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Paige Ableman

Commercial Customer Service Representative

Paige has lived here in Whatcom County all her life and attended Meridian High School. After graduating college with her Criminal Justice Degree, she found a love for insurance instead. She  finds it challenging yet rewarding. In her free time, she loves spending it with her family and friends as well as her two dogs.

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Kylee Engholm


Kylee started her insurance career when she accepted the job at Guide Insurance. She loves working with people and community.

Kylee has lived in Whatcom County her whole life and graduated from Mount Baker High School in 2016. Some of her favorite things to do in her spare time are spending time with family and friends, being out in the water and enjoying the outdoors.

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Tara Miller

Personal Insurance Account Manager

Tara began her insurance career in March of 2004 when a friend offered her a job in her agency and she hasn't looked back.  Her favorite part of the job is interacting with our clients and assisting them with their insurance needs.

Tara grew up in Spokane and later moved to Newport.  In her spare time you may find her in her garden enjoying her flowers or grabbing a healthy snack, hiking with her family & doggie or snowshoeing, if the weather permits.





Melody Tejeda

Personal Insurance Account Manager

Melody joined the Ephrata office of Guide Insurance Services in 2018.  She grew up in Quincy Wa and attended Ephrata High School and BBCC.

She is currently learning the insurance industry regulations and is looking forward to meeting new clients.

When she is not at work you can find Melody spending time with her children.


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Tena Alton

Health Insurance Account Manager

Tena has been in the insurance industry since 2001.  She started as an assistant in a medical insurance department and shortly after that started her own health insurance agency.  Her agency, Alton Insurance Services, joined with Guide Insurance services in 2018.

The favorite part of her career is getting to know her clients and their families.

In her free time you may find Tena decorating cakes and cupcakes or spending time with her 5 kids and 10 grandkids.


Cassie Sanderlin

Personal Insurance Account Manager

Cassie was born and raised in Ferry County. After graduation she spread her wings a bit to see what else was out there for her. After being away for 13 years she made her way back to her beautiful howntown, Republic. She feels blessed that she gets to raise her son in the same town as she was with all of her family by their side.

She enjoys family game nights, refurbishing her old furniture, recycling by upcycling, and mastering her painting skills at Paints and Pints. Cassie's favorite time is spent on her front porch with a cup of coffee, watching the hummingbirds flutter around, while the sun peaks through the trees and with the only sound around being nothing but that of birds chirping.

Cassie is just now stepping into the insurance industry, and is excited to learn this new world and share her new found knowledge with the community of Republic.

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Jordan Schiffman

Personal Insurance Account Manager

Jordan has been a Lynden girl most of her life.  She was raised in the heart of town with her two sisters by her loving parents.

She is new to the world of insurance and is very eager to learn all there is to know and to develop and grow as a person in the meantime. After years of college, trying out city life, waitressing and spending as much time as possible with her mini; she is excited to be back to her Lynden roots.  She is raising her adorable daughter with the help, love and support of her "village".  Jordan feels truly blessed to have been welcomed by the Guide team.  She is looking forward to meeting and getting to know each client.

When Jordan is not at work her daughter keeps her busy and on her toes. Jordan loves crafts, game nights, camping, swimming, dirt bikes, bonfires really anything that involves getting loved ones together making memories.


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Barb Kubesh

Health Insurance Account Manager

I started my Insurance career in Colville, WA  8/16/1994.   I was looking for a job and there were two really great one’s available in this little city, a Travel Agent (which I had done before) and an Insurance Agent.  I choose Insurance only because I wouldn’t have to work weekends 😊  I like the one on one interaction with my clients.  I also really like to solve problems.

In my spare time I work in my vegetable garden.  I love to travel, cruises, waterslides and yard sales.  Growing up my family did a lot of moving, so I usually went to a new school each year.  I was born in Chicago and raised Chicago and California (Northern and Southern).  From 1980 through 1983,  I worked as a bartender and did some modeling and background acting.  I was an extra in the “Blues Brothers” movie and got to meet James Caan when I doubled for Tuesday Weld in the movie “Thief”.   In 1983 I worked for American Airlines out of O’Hare Field in Chicago.

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Hailey Kok


Hailey grew up in this insurance family and never imagined herself working here. But low & behold, here she is! Actually, Hailey has worked off and on since high school doing behind the scenes work, but officially became a regular here in October of 2018.

After high school, Hailey went to Bellingham Technical College. She loves animals and spends many weekends dog-sitting for her furry friends.



Jack Allen

Insurance Producer

Jack comes from a Manager/Sales background spanning 3 decades.  Being new to the insurance industry, he is excited to get started helping his community with its insurance needs.

His family has made Moses Lake its home since the early 1960s. Together with Heather, his amazing wife, they raised 3 beautiful daughters. They enjoy their horses, rooting for the Seahawks, going to Emerald Downs, playing Poker(only Jack) and are impatiently waiting for grandchildren.

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Adabeth Schultz

Health Insurance Account Manager

I have lived and worked in Northeast Washington for over 60 years. I have two sons, 2 daughter in laws and 6 grandchildren and 4 great grandchildren. I own my home with 42 Storage Units in Kettle Falls. I came into the local Medicare office in May 2016 to sign up for my Medicare Supplement and to my surprise was hired as office manager. I have really enjoyed learning all about medical insurance and Aflac. I  really like interacting and helping everyone that walks into our office. It’s always a challenge for me to put a smile on someone’s face who is having a bad day. I bought a Camper Trailer in 2016 and go camping & fishing as much as possible. It’s very hard for me to hook up to the trailer without some sweet little campers with pillows and favorite stuffed animals ready to go with Grandma. My goal is to be remembered as the fun Grandma!

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