Meet Our Team


Bill Knutzen

Insurance Producer

After years as a local business owner, Bill served his community as a Whatcom County Council member.  When his time on the council came to an end, he decided to pursue a career in the insurance industry.  Bill enjoys salmon fishing with his friends and spending time with his wife and kids.

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Brett Kok


Brett began his insurance career working for his Dad, Joel Kok.  In high school he decided to pursue insurance and attended WSU (Go Cougs!) and obtained a degree in finance with an emphasis on insurance.  After graduation he went to work for Liberty Mutual where he was an underwriter and then a Territory Manager.  While working for Liberty Mutual, Brett met his wife Pamela Kok and have been married since 2012.  They are expecting their first child in March!  Brett enjoys spending time with his family, watching the Cougs, Seahawks, & Mariners, and playing poker.

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Holly Kok

Commercial Customer Service Representative

Insurance runs deep in Holly's family!  Her Dad and Grandpa were both agency owners and currently three members of her family are also in the insurance industry.  Holly grew up in Lynden Wa and after graduating from Seattle Pacific University in 2012 she started working for Guide Insurance Services. After several years spent in support roles Holly decided to become a licensed agent and is a valued member of our commercial insurance department.

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Jenn Scotter

Health Insurance Customer Service Representative

Jenn is a small town girl who grew up in Astoria and Newport, Oregon.  She now lives in Lynden Washington with her husband and three sons.  Her free time is spent watching her boys' sporting events or caring for the goats and chickens on her farm.  Jenn enjoys working with her clients to find insurance products that fit their specific needs.  She has been working with Guide Insurance Services since 2011.

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Joel Kok


Joel began his insurance career in 1982 as the owner of Noteboom, Byeman and Hendricks Insurance & Real Estate after spending several years working with local farmers as the parts manager at a local farm equipment dealer.  Having been raised in the small town of Lynden Washington he enjoys being able to help the members of his community protect what is most important to them.  When he is not at work Joel enjoys spending time with his family and spoiling his grandchildren.

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Kandi Baar


Kandi's insurance career began in the fall of 1998.  She has worked in many areas of the industry, from answering phones to working with personal insurance clients and then commercial insurance customers.  Kandi has been married to her husband Chad since the winter of 1998 and they have a son and a daughter who currently keep them busy traveling for various sporting events.  When she has a free moment Kandi enjoys reading a good book or going for a run with her friends.

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Karen Kok


Karen owes her life to insurance!  In fact, if it wasn’t for the insurance industry, she wouldn’t be alive.  Her dad was an insurance agent who went out on a call for an accident and ended up meeting a single, young woman…and the rest is history!

Joel and Karen met when she was a senior in high school.  One of her teachers asked her to work part time after school at the farm equipment store that she owned.  They were married two years later.

She graduated from Western Washington University with a Bachelor’s degree and worked for several years as a writer/editor for a design business.

Joel and Karen enjoy spending time with their kids and grandkids.

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Lauri Anderson

Personal Insurance Customer Service Representative

Lauri's insurance career started in 1999 in Lynden Washington.   She is a licensed insurance agent and has worked with Guide Insurance Services since 2014.  Lauri enjoys spending her free time traveling and camping with friends and family.

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Megan Jensen

Personal Insurance Customer Service Representative

Six months after Megan started as a receptionist with an independent agency she was a licensed personal lines agent!  Megan grew up in Lynden Washington and earned her bachelor's degree from Western Washington University.   Megan and her husband Doug recently welcomed their second son.  When Megan has free time she is spending it with her family!


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Sandy Janson

Commercial Customer Service Representative

Sandy was born and raised in El Paso Texas where she started her insurance career in 1984.  Within 6 months of starting her job at an agency in El Paso, Sandy was a licensed commercial insurance agent.  In her free time Sandy loves spending time with her husband and their 3 Jack Russell Terriers and her son, daughter in law and grand kids.  Sandy enjoys running so you'll often see her on the road before or after work and on weekends.

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Debbie Dirks

Personal Insurance Customer Service Representative

Debbie has been working in the insurance industry for the last 4 years and she finds it, "challenging but satisfying".

Debbie and her husband have been married for 37 years and have been blessed with 3 kids, 6 grandchildren and a great grand baby! When she is not in the office you can find her speeding around on one of their motorcycles, either on road or off road.  Debbie enjoys spending time in nature and when she isn't exploring she can be found in her garden.

When she is stuck indoors she contributes to the local Relay for Life (American Cancer Society Fundraising Event) by donating crocheted afghans.




Tim Pratt




Jake Reese

Commercial and Medical Insurance Producer



Casey Shipley

Personal Insurance Customer Service Representative

Casey has been in the insurance industry for over 13 years. Her experience is diverse, with time spent underwriting and processing claims for companies as well as time spent working directly with customers and servicing their policies. She enjoys the opportunity to review coverages in detail with clients and help find what is needed to provide the best coverage for their individual situation or circumstance. Casey has been married to her husband for 21 years and has four children; one in college, high school, middle school, and elementary school. Her family keeps busy between Lynden Lions sporting events and Bellingham Bulldog games, where her daughters cheerlead. When they have downtime, you will likely find them spending time at home, weekend camping in their trailer, or visiting their favorite vacation spot on the Oregon coast.

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Jilanne German


I was born and raised in Nebraska. After graduating high school I went to Bible school in Wyoming for two years. I spent the next year working as a receptionist at an insurance agency in my home town. I then moved to Florida and lived there for three years while attending midwifery school. After graduating I moved to Lynden, Washington to live near my mom's side of the family. I enjoy hiking, ultimate frisbee, spending time with my family and making new friends. My goal is to use my midwifery education and training in overseas missions. My favorite part of my job is talking to all you nice people who come into or call the office and connecting you to the right person.

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Tracey Crabtree

Personal Insurance Customer Service Representative

As her  3 boys started getting older Tracey began looking at pursuing different career options.  The Guide Insurance Services family environment brought her to look at the insurance industry.

Tracey has lived in Whatcom County since she was two years old. She spent her younger years on Lummi Island and then moved to Bellingham to help her family run the Wildwood Resort.

In her free time you can find Tracey OUTDOORS.  She loves walking, hiking, skiing, boating, camping, volleyball and Golf.  She also loves dancing and singing.

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Leanne Holmes

Commercial Customer Service Representative

After years of being on the other side of the table purchasing commercial insurance for a previous employer, Leanne decided she wanted to learn more about the insurance industry. When the need for a change in career arose she made the change to commercial insurance customer service in 2009.

Leanne has been married to her husband Jeff for 31 years and together they raised two daughters, Katelyn & Tiffany.  They are currently enjoying being Grandparents to Alexa and Rylan!  In her spare time you can find Leanne spending time with her family camping or supporting her grandkids at various sporting events.

Leanne grew up in Lynden and loves the community. The favorite part about her job is the opportunity educate and assist local business owners with their insurance needs.

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Soren Egertson


Soren has been involved in sales for the last 20 years and during a conversation with Guide Insurance owner Brett Kok he mentioned he was interested in an industry change. Brett recognized Soren would be a great fit for the Guide team and the rest is history!  The favorite part of his job so far is building relationships with interesting people in varied industries.

Soren is an avid outdoorsman (hunting, fishing, backpacking, campting) with a hobby farm he cares for with his wife Ali and kids Sevrin(8), Camryn (6 going on 13!), and Jason (4).  They have cows, chickens, goats, pigs and a hound dog!  When he has any free time he enjoys spending it throwing his wife around on a swing dance floor.  We've been told they are VERY talented and make a great team.


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